The Goods Arrived Wrong: Spec-Dispute Triage
The shipment doesn't match what you ordered. How to establish what was agreed, build the evidence, and choose between rework, discount and walking.
Bolang Solutions is a trading company. We chose the model on purpose: it lets us buy across many factories instead of selling you one production line, inspect goods we don't manufacture, and put our own name on every export document as seller of record. The industry's trading-company horror stories are concealment stories — so we run the opposite playbook: registered scope public, address public, and a standing invitation to verify us on gsxt.gov.cn the same way we verify suppliers.
Source: https://bolangast.com/about, retrieved 2026-08-10
On shipments we trade, the commercial invoice, packing list and bill of lading carry Bolang as seller of record. One counterparty, legally on the hook, answering in English.
Verify us the way we verify suppliers — our registered name, address and Unified Social Credit Code are published on this site; look us up on gsxt.gov.cn.
"Wrong" has two species: wrong against the written specification, or wrong against what you meant but never wrote. The first is a claim; the second is a lesson. Triage starts by finding out, honestly, which one you have — because the leverage is completely different.
The triage
1 · Assemble what was agreed — PI, spec sheet, approved sample photos, chat confirmations. If the answer lives only in a call, note that now; it shapes what is winnable. 2 · Document the delta — photos and counts against each spec line, dated, before goods are unpacked further or sold. Partial sale of a disputed batch weakens every later conversation. 3 · Size it — is the defect cosmetic, functional, or market-blocking (compliance, labelling)? The response should cost less than the problem. 4 · The three realistic outcomes — rework (who pays, where, by when, in writing) · discount against evidence (fast, common, and fair when the delta is cosmetic) · rejection and replacement (the heavy option; realistic mainly when the balance is unpaid). 5 · Protect the next order — whatever settles this one, the fix is a sharper written spec and a check before loading, because a dispute after arrival is always the expensive kind.
The uncomfortable statistic from our own case files: the majority of "wrong goods" disputes trace to a specification that was never fully written — which is why every Bolang program starts with the document, and why goods are checked against your written specification before anything loads.
Common questions
The golden sample only helps if someone kept it and referenced it in writing. If yours exists, you are in the strong version of this page.
Unpaid balance is leverage; using it well means pairing it with a specific, evidenced, settleable ask — not silence.
Where the factory is real and the product is in our range of competence, managing the rework and the next order is exactly what procurement support is for.